The following conditions apply to all property rentals booked pursuant to these terms between Tourac Enterprises Ltd (trading as ArcApartments.co.uk) (referred to as the “Booking Agent”), StayCity Apartments Ltd or StayCity Corporate Ltd (depending on the Client), the operator of the properties (referred to as the “ ”Operator” or “Company” ) and all property renters (referred to as 'The Client').
Terms and Conditions
Use of this website, which is owned by the Booking Agent, is subject to the terms and conditions outlined below. By using this website Client agrees to be legally bound by these terms and conditions.
This website is created and maintained in Ireland. Care has been taken to ensure the information provided in this website is accurate and complies with Irish laws & regulations. No liability will be accepted for omissions or errors. Due to hosting maintenance and unscheduled repairs, service is not guaranteed as uninterrupted. Booking Agent will not be held liable for any losses due to such downtime. Unauthorised changes to this site by third parties will also be under no liability.
This site links to external sites that are not controlled, owned or hosted by Booking Agent. Booking Agent or Operator will not be held responsible for any damage or loss as a result of using such sites.
Clients enter site at own risk. Booking Agent offers no guarantee any content downloaded from this site will not have a harmful effect on your computer (such as loss of data etc). Although every care has been taken to prevent this from happening, Booking Agent always recommends running a virus scan on any content downloaded from the Internet.
All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay. While every effort has been made to ensure the accuracy of all information, Booking Agent does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.
Online Bookings & 3rd Party Websites
Please note that different terms, conditions & cancellation policies may exist in relation to online bookings made via Booking Agents and affiliate websites depending on the city, accommodation or rate type selected.
Please read carefully the room rate details that are provided before you make your online booking.
Payment Arrangements and Credit Card Payment Processes
Except in the case of Guests that avail of “Prepay & Save rates”, Guests will be asked for full payment of the balance on arrival using their credit or debit card and verification with the latest “Chip and Pin” technology.
Guests will also be asked to pay a Security Deposit on arrival either by pre-authorisation of their card or by payment of a cash deposit (see section below on Security Deposits).
Customers availing of our discounted “Prepay & Save rates” avail of our best discounted prices at the time of booking. Prepayment in full is required at the time of booking and all payments are non-refundable.
As a security measure “Prepay & Save” customers and customers who have booked through 3rd party agents and prepaid in full will either be required to pre-authorise their credit or debit card or produce a valid ID on arrival.
We accept all major credit cards and debit cards.
We do not accept cheques unless previously agreed with Management.
Conditions of Use of Apartments
Standard occupancy for each apartment is shown on our website. Client should check maximum occupancy at the time of booking.
Prices are inclusive of heating & hot water costs, bed linen & towels, Internet usage and cable TV, but do not include phone charges, where available. Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.
Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. An additional minimum cleaning charge of £25 may be applied by Company in the event an apartment requires additional cleaning or has to be withdrawn from use due to damage or some other reason arising from Client’s stay.
Company and Booking Agent accept VISA, MasterCard and American Express. Please note we do not provide credit card receipts or numbers by post or electronically for security reasons. Receipts are available on arrival or departure.
If any fees are not received in accordance with the above paragraph, Client’s booking may be cancelled and any payments already made, will be forfeited. Credit accounts may be available for Firms and Companies and some Groups.
All accommodation charges and any “extras” charges must be settled by the guest, prior to vacating the premises. In the event that the reservation is for seven or more days, settlement of the account will be required on every seventh day of the stay (not applicable to corporate accounts), starting from the date of arrival. Unannounced guests, “Walk-ins”, must pay for their accommodation on arrival and settle any “extras” before departure.
Cancellations must be made by e-mail to firstname.lastname@example.org. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent does not guarantee that emails sent to it are received. It is Client’s responsibility to ensure receipt of their cancellation.
Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
Cancellation of a reservation will be effective only from the date of receipt.
1. Deposits are non-refundable.
2. Cancellations must be received at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to email@example.com. No charges will be made for cancellations received prior to this deadline.
3. If Client notifies of cancellation within 48 hours, or fails to arrive, the full amount will be non refundable.
4. Cancellations or amendments are not permitted on Prepay & Save bookings.
In exceptional circumstances Operator may find it necessary to cancel your booking or may provide you with alternative accommodation to an equivalent standard. If this is not possible, Operator will refund any sum Client has paid to Operator which shall constitute full and final settlement of any liability Operator and Booking Agent may have to Client as a result of such cancellation. The Company reserves the right to cancel the booking if:
- the apartment(s) or part of it is closed due to circumstances beyond its control
- the Company becomes insolvent or enters into liquidation or receivership.
- it prejudices the reputation or causes or might cause in the Company’s opinion, damage to the apartments and its common areas.
In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client. We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or Company is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
If Operator receives serious complaints, any disputes arise or Operator reasonably believes the Client is in breach of these Terms & Conditions, Operator reserves the right to terminate Clients’ stay without notice.
If Client wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Operator cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in that circumstance. Amendments are not permitted on Prepay & Save bookings but are possible on Standard bookings if requested at least 48 hours prior to arrival and dependant on availability. Additional costs may be incurred if the cost of accommodation on the nights requested to be amended to, vary from the previous booking. Refunds are not permitted on accommodation changes when the full balance payment has been processed.
Rates offered for multiple night stays are the average nightly rate. Any change in the number of nights booked may result in a higher rate being charged in accordance with the properties current availability and rate strategy.
Occasionally, it may be necessary for us to alter a booking without advance notice. We endeavour to avoid such circumstances, but reserve the right to change the booked apartment(s) to another of equal or better standard.
Security Deposits for Damage, Extras and Cleaning – Pre-Authorisation of Cards
The Operator reserves the right to charge a Security Deposit upon check-in.
A charge of £50 per person is applicable to Adults and children of 16 years and above (children of 15 years and under are exempt). Please be advised that only ONE cash or credit/debit card payment can be made in respect of the apartment security deposit, which will be the responsibility of the lead guest. Individual per person payments are not permitted and the lead guest will be responsible for the conduct of the occupants. Where damage or disruption occurs the Operator reserves the right to withhold some or all of the security deposit of the lead guest (see below).
The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the rooms or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the room and facilities.
If the Security Deposit is paid in cash, it will be refunded upon departure, after a representative of Arc Apartments has checked the condition of the apartment.
Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank's policy. Typically this may take between 3-10 working days, however some banks do take longer.
Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. The Operator is not liable for any delays in refunding pre-authorisations by credit card companies.
If disturbance to other guests has occurred or any damage to the property, the cost to the Operator will be retained from the Security Deposit, and only the balance returned to the Customer.
If this cost exceeds the value of the Security Deposit, the Customer agrees to indemnify the Operator for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery including all legal costs, and other expenses.
The Customer hereby gives consent to the Operator to apply to the Customer's credit card all reasonable charges incurred which may not be covered by the Security Deposit.
Only persons notified to Operator prior to arrival may occupy the apartment. Client may not re-let/sublet the apartment to any other third party without Operator’s prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without Operator’s prior written approval. Operator reserves the right to refuse admittance to the apartment if this condition is not strictly complied with.
Check in/out requirements
Customers must comply with the Operator’s rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 3:00 pm on the day of arrival.
There is a charge for early arrivals prior to 3:00 pm. The current rate is £10 and is subject to availability and must be confirmed with reception at the time of arrival.
To guarantee early arrival (before 10:00 am) it is necessary to pre-register the room from the night before. In the event of a no show in such circumstances a two night charge will apply.
Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 11:00 am on the day of departure. By prior arrangement late check outs can be arranged for the date of departure. A late check-out surcharge of £10 per hour will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00 pm.
Should keys, fobs or access cards be lost or stolen or where the Customer fails to checkout by 3:00 pm on the date of departure without prior approval, the Customer will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors / car park gates, etc. In the case of the above Staycity reserve the right to remove a guest’s belongings from the room and accept no liability for the loss or damage of these items.
A fee of £250 will be charged for keys or fobs not returned within 24 hours of the departure date and it is agreed by the Customer that the Operator at its discretion may apply this charge to the Customers credit card or deduct it from the Security Deposit.
Facilities / Services
All apartments are fully furnished and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided. No items may be removed from the apartment.
Unless otherwise specified, the prices quoted include VAT, heating, electricity, gas, water, council taxes, television / cable license and telephone line rental charges. The price also includes bed linen and towels. The price does not include service charges for phone calls made, where available.
Company will not be responsible for any theft of, or loss or damage to your goods or personal belongings kept at the accommodation. Operator strongly recommends our guests to take out travel insurance to cover any such losses. Client is also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to us by you, without delay.
You and your party agree to be considerate tenants and to take good care of the Apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way which would cause disturbance to those residents in neighboring properties.
Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.
Use of Company Property
(a) The use of any Company Property for the purpose of conducting business, of any kind, is expressly forbidden, except where written permission from Company has been granted.
(b) Company grants the use of its property solely for appropriate, legal, personal use.
(c) Company expressly forbids entry to its property to any persons other than those listed under the relevant booking.
(d) Company and Client agree that no tenancy rights accrue as a result of the usage of property
Company reserves the right to terminate without notice any reservation/booking that Company deems to be in breach of its Terms and Conditions, irrespective of whether the holder of the reservation, or any member of the group associated with the holder of the reservation, has checked in.
All apartments are non-smoking. A charge of £50 per night may be applied in the event smoking has occurred in the apartment.
Operator, or its authorised personnel, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.
You will ensure that nothing is done which may jeopardise our insurance policy or any part of it in respect of the apartment and its contents.
Operator warrants to use all reasonable efforts to ensure that your chosen accommodation is properly arranged and is of a reasonable standard. You must immediately notify of Operator of any complaint, and in any event no later than 12 hours after your arrival and, if Operator is found to be in breach of this warranty, Operator will at its option either provide you with a replacement apartment (if reasonably practicable) or refund to you the price paid by you to Operator. All complaints must be sent by email to firstname.lastname@example.org. Under no circumstances shall Operator’s liability to the Client exceed the amount paid to it for the rental period.
No pets, of any kind, are allowed in the apartments at any time. Guide dogs are permitted on Company premises with prior agreement.
Guests under the age of 18 years must be supervised by at least one adult per apartment. The lead guest will be responsible for the conduct of the remaining guests and will be required to provide a security deposit for the group.
Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable room availability and all local fire regulations. All children over the age of two are regarded as adults when determining occupants of a room.
The Operator reserves the right to charge for the provision of children’s equipment including cots and high chairs.
Children under the age of 14 must be supervised by an adult at all times.
Unless negligence by the Company is established by an independent body, appointed in agreement with the Company, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area. Vehicles parked are done so at the risk of the guest.
Once a booking has been accepted by Company, a contract exists between Client and Company. Accepting a reservation with Company indicates acceptance of these Terms and Conditions. This contract shall be governed by Irish law in every particular including formation and interpretation and shall be deemed to have been made in Ireland. Amendments to Terms and Conditions Company Terms and Conditions may be subject to change at any time and without notice.
Prior to your check-in, please consult the following web page for the most up-to-date amendments: http://www.arcapartments.co.uk/terms_conditions.php
These terms and conditions shall be interpreted under English law and shall be subject to the jurisdiction of the English Courts.